Considering outsourcing to improve your business operations, SS-IT is here to help make that transition easier with a no-strings-attached 2-week free trial of our call center services. It’s the perfect opportunity to experience world-class support without the upfront commitment.

Outsourcing allows your business to connect with customers and prospects 24/7 while keeping costs in check. During your free trial, you’ll get a taste of what we offer—though some features exclusive to our dedicated agent program won’t be included. Let’s break down what you can expect.

✅ What’s Included in the Free Trial

Switching to a call center—especially for the first time—can feel like a big move. But with most customers abandoning transactions due to poor service, testing a call center is a smart step. Here’s what you can access during our trial period:

• Full Access to Our Portal
  As soon as you activate your free trial, you’ll gain entry to our secure online portal. From there, you can view messages, listen to calls, rate operator performance, generate reports, set up integrations, and more.
• 24/7 Call Answering
  Our team is ready to answer your calls around the clock—day or night, weekends, and holidays. Whether you need after-hours support or a full-day backup to your team, we’ve got you covered.
• Custom Call Handling
  Whether it’s warm transfers, cold transfers, or simple message taking, we’ll tailor call scripts to suit your needs. Our flexible scripting platform ensures your callers receive consistent, professional service.
• Real-Time Adjustments
  The free trial isn’t just about using the service—it’s about refining it. You can collaborate with our support team to make live changes and adjustments as you learn what works best for your business.
• Bilingual Support
  Need Spanish-speaking agents? No problem. We’ll build two call flows—one in English and one in Spanish—with dedicated forwarding numbers to route calls to the appropriate team.
• Basic IVR Automation
  If you’re utilizing bilingual services, we’ll set up a front-end IVR (Interactive Voice Response) to guide callers: “Press 1 for English, 2 for Spanish.”

❌ What’s Not Included in the Free Trial

While our trial gives you access to core call center features, certain services are reserved for paying customers only:

• Live Chat Support
  Available only with our dedicated agent program.
• Email Response Handling
  This is part of our paid dedicated agent offering.
• Outbound Calling Campaigns
  Whether shared or dedicated, outbound calls require a full subscription.
• Telemarketing & Telesales
  These services are only provided under a dedicated plan.
• Access to Password-Protected Software
  Shared agents can’t log in to your software, but dedicated agents can—outside the trial.
• Dedicated Agent Hiring
  Dedicated agents require a 3-month contract and aren’t available during the trial.
• Agent Training Sessions
  These are exclusive to our dedicated service plans.

To unlock these additional features, you’ll need to upgrade to our Dedicated Agent Program.

How the Free Trial Works

Our trial really is completely free—no credit card required. Once your account is set up, you’ll get 2 weeks or 200 minutes (whichever comes first) to fully explore our service. During this time, you can:

• Test calls with your own team or live customers
• Navigate the portal and explore features
• Make updates and configurations
• Reach out to support whenever needed

Getting Started

Expect a Call from Us
After submitting your free trial request, one of our sales reps will contact you to build a custom script for your calls. That’s what our agents will follow when answering on your behalf.

Forward Your Calls
Once your script is ready, we’ll provide a unique forwarding number. You can either publish that number directly or forward your existing line (*usually via *72 + number).

Explore the Software
Dive into your dashboard anytime. Listen to call recordings, adjust settings, and even integrate your calendar or CRM tools like Salesforce.

Need Help?
Our support team checks in regularly during the trial to ensure everything’s running smoothly. We’ll also monitor usage so you’ll know which plan would work best if you decide to continue.

Ready to Get Started?

Kick off your 2-week free trial today!
📞 Call us at +1 (408) 915-8404 or
🌐 Sign up online and see what SS-IT can do for your business.